State Farm® Insurance Agent Kyle Allen

"Communications needs to be better as a business. Most companies fellow up and return calls in an urgent manner, this location will call once , if you missed their call , you are in trouble. From a customer stand point , and from a business perspective, customers pay you money every month, your company keep its doors open because your company depends on customers. A business work hard to get customers , why not keep them and show that you care about your customers with follow and good customer service. Based on my experience in the past , don’t think I would recommend them to anyone. It has been time where I had to call them when they should have called me on information that affected my monthly payment."

"Kyle's office will tell you that they canceled your renters insurance, then forget about the policy and continue to charge you. I had to find out from my mortgage company because on paper it looked like I wasn't living in the home I just purchased because I still had an active renters policy MONTHS later. I went through the process of canceling the policy THREE TIMES...... Initially they told me that the underwriting team had to get to it, then weeks later I check in and still ongoing but they tell me that they're on it and that they would take care of it. Months later I find out because it looks like I'm committing fraud by not living in the home I just bought as a first home purchase. What an absolute dumper fire. I've switched all my policies to Sarah Kirk, their team is top notch."

"We always are greeted with a beautiful smile and treated like we are family here. They go above and beyond to make sure we are happy with our Services before we leave. I highly recommend them to anyone who ask me for a great insurance agent and will continue to do so."

"Love this office!"

"I love this agency Ask for Holly she gets the job done!!!!"

"I didn't like how they handled my situation, I transferred from another state to this location and was told not to worry they will take care of everything else. I was enrolled on autopay before I transferred here, well I was looking for a better rate elsewhere and found cheaper, I moved to another insurance agent, this office got my notice and they failed to understand what the actual cancelation date and the date we signed on. I signed these documents early on about 2 weeks before cancelation just to give them a heads up. Their underwriters canceled my insurance on the day I signed when it clearly states on another different day. This caused dmv to flag my license now I have to pay an insurance lapse fee which Janine and her team could not rectify. I'm just disappointed at this office."

"I have been with Kyle Allen's agency for 5 years now. I love that when I call I get an answer from a friendly voice. The ladies in the front are always smiling when I go in and are always willing and able to answer all of my questions as well as explain things to me. I highly recommend this office!!"

"I’ve had insurance with State Farm for 20 years and never had issue until it was switch to agent Kyle Allen’s office. We have the drive safe benefits on our plan and have documented proof that it was monitoring our driving until recently got a bill claiming it was removed and they added $130 extra to our bill. We were given excuse after excuse as to why, all of them somehow our fault and not theirs. They couldn’t give a consistent answer as to when it was removed, we were told multiple dates, one of these dates included the date we got the car covered in the first place, yet somehow in the app and our bill showed the beacon was monitoring the whole time. They then claimed they were sending it up the chain to get answers and waited weeks to hear something. They then waited to let us know after reaching out to them multiple times and the payment was due and have now added additional fees because of that. My family has multiple cars, home, etc insurance with State Farm and of this is how they handle long time customers then I don’t recommend them for your insurance needs. At this point we have reached out to the BBB to try and get a resolution."

"I’ve only dealt with Janine and Allison, and they are both friendly and extremely helpful. Quick to return calls and if they don’t know the answer, they get it and get back to us in a timely fashion."

"After you sign the agreement with them and something happens so you do a claim omg they will drive you crazy and you end up paying out of your pocket"

"Trying to get them to answer the phone is a nightmare. Leaving a message does no good, as they will NOT call you back They also have a history of policy changes without informing the customer. I moved to a different agent - further away - just for better customer service. This office would do well to do a bit of CSR training on its employees."

"Probably some of the most disorganized people I’ve ever worked with. They don’t really answer questions nor do they follow up like they say the will."

"Been with Kyle for many years. Amazing customer service and always there to help"

"Great agency that’s very easy to work with. Mr. Allen is very professional and quick to respond to questions and requests."

"Good place to go get insurance go check them out"

"My agent is extremely helpful. I'm with State Farm because of her help."

"They know how to take care of their customers. They explain everything and go in-depth with everything so you understand what you’re getting. I have two cars and now a wonderful life policy that I can leave for my kids."

"Since I switched over to Kyle Allen from USAA when I moved to Louisiana, my family and I have always been taken care of with any and all issues. His staff is some of the most friendly and caring people that I have ever met. They always go above and beyond on everything that they do. If you want someone that will take care of you and your belongings, I highly recommend Kyle Allen's office."

"I switched from another agent just to use this agent & his staff. They have gone out of their way to take great care of me and helped me with all my (complicated) changes! I am so thankful for the service I have received!"

"Kyle and Angie are the best! Kyle has been my auto agent for years and I have had nothing but the best service from him and his staff. Angie has held my hand walking me thru life insurance options and conversions. Kyle, Angie, and the other staff go over and beyond for every customer! I have referred several people to Kyle over the years and Kyle has taken care of every one of them. My friends and family have thanked me, as they feel like they have finally found a home at Kyle's office."

"We've been with Kyle Allen for years and it's always 5 star experience. We are always well taken care of!"

"What a fun-loving office! Kyle is a great agent to have on your side, and the team is knowledgeable and easy to work with."

"Agent of the agency is known to be the Standard Bearer, and “face” of customer expectation. Thank you!"

"I rate state very high because the care about there , people, whom that is insurance with them, patience with the older people whom have very little computer skills, they step in and make it 😊"

"Best rates I have found for my vehicles, camper, and home. If I ever have a question or concern (which is rare), Janine takes care of it very promptly. She's amazing. Very professional and friendly."